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Success Stories

University of Houston: Success Using Virtual-TA

Student Success at West Hills College Online

U21Global: The Online Graduate Business School Spawned by 18 Research Universities from Four Continents


University of Houston: Success Using Virtual-TA

The Assignment

  • Asked to help the University's Writing Center assess writing samples of students majoring in Business before they begin taking courses in the major.
  • Scored student writing samples using the Writing Center's written communication rubric to help ensure that students demonstrate sufficient writing skills.
  • Additionally, assessed five case-based assignments for the C. T. Bauer College of Business against UH-approved rubrics that addresses critical thinking, written communication and knowledge application.
  • Provided feedback to students to ensure that learning points that need focus are highlighted.
  • Submitted summary of student work to professors.

The Outcome

  • RichFeedback provided students with detailed and personalized feedback on every assignment in a timely manner. This project is ongoing.
  • University of Houston was able to redeploy University resources from assessment work to advising and mentoring students in face-to-face settings.
  • Students received a detailed, unbiased, and objective evaluation of their work with detailed directions on ways to improve their critical and analytical thinking and writing skills.
  • Faculty stayed engaged throughout the process, but were relieved of the routine and somewhat repetitive assessment tasks, so as to focus on more critical tasks.
  • Success with the initial program led to a broader partnership to include additional Learning Outcome assessment and student assessment work.

The Contribution

RichFeedback helped the University of Houston by handling the more labor-intensive aspects of providing rich feedback and rubric-based scoring. We helped students know their weaknesses through specific feedback and suggested ways to improve their work.

The summative feedback to faculty helped them identify and understand the major problems their students are facing in completing their assignments. Such diagnostic feedback helped faculty craft their instruction better, adjust pedagogy or reframe future assignments in order to make them more pointedly assess learning outcomes.

The offer is a simple one. Turn to the specialists; leave it to them to do the drudgery. Focus on the strategic and leave the tactics to others. Spend more of your time figuring out what to do with the recommendations based on our findings.


Student Success at West Hills College Online

The Assignment

  • RichFeedback's Virtual-TAs assist online faculty in providing rich feedback and helpful references on their student assignments

The Outcome

  • Comments are constructive, with feedback to students on what they got right and what they got wrong highlighted.
  • Students experience enhanced learning through greater interaction with RichFeedback on discussion board.
  • RichFeedback’s rich feedback is process and approach oriented, stimulating students and improving their Math skills.
  • Greater student interest towards learning Math. The feedback inspires students to learn.
  • Our feedback ensured students received partial credit for responses that remained unrecognized by their LMS.
  • Assured learning through repeat practice problems assigned to students, particularly in a Mathematics/Pre-Calculus course.
  • Higher student retention (gain in tuition paid for the service).
  • RichFeedback TAs help faculty identify typographic/technical errors, if any, in test assignments.
  • RichFeedback’s summative feedback of student performance helps faculty identify and address major areas of student concerns.
  • Faculty gain more time to improve courses, teach more, grade less.
  • Administrators were able to address shortage of online faculty.

U21Global: The Online Graduate Business School Spawned by 18 Research Universities from Four Continents

U21Global is a premier online Graduate School that offers globally recognized graduate programs. The graduate school is backed by an international network of leading research-intensive universities in 11 countries.

Certificate of Global Business Leadership is a unique program designed for emerging corporate leaders. The Certificate program entails eight modules, each of two weeks duration, lasting 27 weeks in total. The online leadership and management program is focused on developing universal competencies that “will heighten global business strategy skills of companies' Full Life Cycle Leaders (FLCLs).”

The Assignment

In one of the business programs offered by U21Global, students work on a team project, which is a business case analysis, and complete an individual Reflective & Integrative project. Our Virtual-TAs enhance the learning by providing detailed feedback to them on both these assignments.

The Outcome

  • Provides rich feedback along pre-identified learning outcomes.
  • Communicates feedback on program assignments at multiple levels, i.e., posting the philosophy of assessment and general trends noticed on the Discussion Board; overall Learning Outcomes-level feedback on team/individual papers; and detailed (specific) feedback on each paper/ppt.
  • Generates greater interaction with the participants by being provocative, where needed, in the feedback provided by asking questions; spelling out other feasible alternatives; and asking “what if” type of questions.

RichFeedback’s services overcome some of the observed limitations of online education pedagogy by encouraging greater interaction and communication with participants, even welcoming participants to respond to the feedback and make their case if they feel something has not been correctly interpreted during the assessment process.

U21Global can release their faculty for more productive student-facing interaction, while ensuring that students get feedback that is aligned with the faculty’s on-/off-line interactions and program learning goals. Student learning data generated can also be used to monitor the efficacy of the learning pedagogy, thus making valuable contributions to tracking program effectiveness.

To set up a meeting or to get
more information, e-mail us at sales@richfeedback.com


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